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Our Legal Terms and Your Account Rights

When you open an account with prediksi 3d, we handle your data, deposits and withdrawals under clear policies.

Account protectionData securityPayment complianceWithdrawal rulesMember access
Explore the Lobby Read FAQ
prediksi 3d Our Legal Terms and Your Account Rights
REACH OUR TEAM

Legal and Account Support Channels

Team online

Live Chat

Open the chat window in your account lobby or at the bottom-right of this site. Our support staff respond to legal and account questions during operating hours, typically 08:00–22:00 Indonesian time, seven days a week.

Email Support

Send account or legal questions to [email protected]. Include your account username, the date of your inquiry, and details of your concern. We aim to respond within 24 hours.

Account Settings

Log into your account, go to Settings > Account & Legal, and review your registered email, phone number and linked payment methods. Update your details if any information has changed.

SECURITY & DATA

How We Protect Your Account and Information

Data Encryption

All account logins, payment details and withdrawal requests travel over encrypted HTTPS connections. We do not store full payment card details on our servers; payment processors handle sensitive card data directly.

Account Verification

When you first register, we verify your email and phone number. Large withdrawals may trigger identity verification, where we ask for photo ID and proof of address to comply with anti-fraud standards.

Cookie and Tracking Policy

We use session cookies to keep you logged into your account and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser; essential cookies required for login cannot be turned off.

Data Retention

Account records, transaction history and communication logs are retained for at least five years to meet regulatory and dispute-resolution requirements. You may request a copy of your data via the Email Support link above.

Password and Two-Factor Security

Create a strong password (minimum 8 characters, including upper, lower, number and symbol). Enable optional two-factor authentication in Settings > Security to add a second verification step when you log in from a new device.

Change Your Information

To update your registered email, phone number, or payment methods, log in, navigate to Settings > Account Details, and follow the verification prompts. Contact [email protected] if you cannot access your account.

Your Legal and Account Questions Answered

Click 'Forgot Password' on the login page. Enter your registered email and we'll send a password-reset link. Check your inbox and spam folder. If you do not receive an email within 10 minutes, email [email protected] with your account username and we'll help reset your access.

Yes. Your transaction history is private to your account and encrypted on our servers. We do not share your payment details or transaction records with third parties except where required by law. Your bank or payment provider (DANA, OVO, GoPay, QRIS) will see transactions on their end, but prediksi 3d keeps your details confidential.

Withdrawals via DANA, OVO, GoPay and QRIS typically arrive in under 5 minutes after verification. Bank transfers may take 1–3 business days depending on your bank. We notify you by email when your withdrawal is approved and when it reaches your account.

Your account can log in from multiple devices simultaneously, but we monitor for unusual login patterns. If we detect a login from an unrecognized location or device, we may require a verification code. Always log out on shared devices to keep your account secure.

If a deposit does not appear in your wallet within 10 minutes, or a withdrawal shows approved but has not reached your payment method after the expected time, contact [email protected] immediately with your transaction ID and timestamp. We investigate and can reissue funds if the payment failed on the provider's side.

We use essential session cookies to keep you logged in and optional analytics cookies to improve your experience. Essential cookies are required to use the lobby; you cannot disable them. You can opt out of analytics cookies in Settings > Privacy, or clear cookies in your browser settings anytime.

Email [email protected] with the subject 'Data Access Request' and your account username. Include a brief description of the data you need (login history, transaction records, etc.). We will compile and send your data within 14 days in standard format.

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